A Smarter Way to Order Food: Why We Built This App

A Smarter Way to Order Food: Why We Built This App Food delivery has become a part of everyday life. Ordering from a phone is easy, fast, and convenient. But behind that convenience, something important has quietly changed. Restaurants are paying high commissions on every order. Customers are paying higher prices without realizing why. Food is moving […]

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A Smarter Way to Order Food: Why We Built This App

Food delivery has become a part of everyday life. Ordering from a phone is easy, fast, and convenient. But behind that convenience, something important has quietly changed.

Restaurants are paying high commissions on every order.
 Customers are paying higher prices without realizing why.
 Food is moving through too many layers before it reaches the table.

We built this food app to fix that.

Not by reinventing food delivery, but by making it simpler.

 

The Problem With How Food Delivery Works Today

Most food delivery platforms work as marketplaces. They sit between restaurants and customers, controlling visibility, pricing, discounts, and access to data. In return, they charge commissions that can go as high as 30-45% per order.

For restaurants, this means:

  • Reduced margins

  • Pressure to increase menu prices

  • Less control over customer relationships

  • Dependence on platforms to drive orders

For customers, it often means:

  • Inflated menu prices

  • Extra fees

  • Slower delivery due to batching

  • Less transparency

The system works — but it isn’t fair.

 

Our Approach: Remove the Middleman

We built a direct restaurant-to-customer food app.

No marketplace.
 No commission per order.
 No forced pricing or discounts.

The app acts as a digital extension of the restaurant, not a third-party layer sitting on top of it. Customers order directly from the restaurant. Restaurants receive orders directly. The connection stays clean and transparent.

 

How the App Works

The app offers everything customers expect from a modern food delivery platform — without the baggage.

Direct Ordering

Customers browse the restaurant’s full menu exactly as the restaurant sets it. No missing items. No altered pricing.

We are API-integrated with trusted delivery partners like Shipin, Shadowfax, and Porter.
 Once an order is placed, delivery is assigned automatically, and customers can track their order in real time.

Payments are integrated through Razorpay, ensuring fast, reliable, and secure checkouts directly inside the app.

From kitchen preparation to doorstep delivery, customers know exactly where their food is

The app is designed to be fast, clean, and intuitive — easy for customers and easy for restaurant teams to manage.

Why This Matters for Restaurants

Restaurants using the app don’t pay commissions on every order. This changes everything.

They can:

  • Keep full order value

  • Maintain honest pricing

  • Invest more in quality and staff

  • Build direct relationships with customers

  • Own their data and insights

Instead of chasing volume to survive commissions, restaurants can focus on consistency, quality, and loyalty.

 

Why This Matters for Customers

When you order through the app:

  • You see real prices

  • Your food moves faster and through fewer hands

  • You get clearer communication

  • You support the restaurant directly

There’s also a hidden benefit: food safety.
 Fewer layers mean less delay, better temperature control, and lower chances of food going

 

Not Anti-Platform — Pro-Fairness

This app isn’t built to “fight” existing delivery platforms. Those platforms helped normalize food delivery.

But the ecosystem has matured. Restaurants and customers now deserve better economics and better transparency.

We believe technology should:

  • Empower businesses

  • Respect customers

  • Remove unnecessary complexity

That belief shaped every decision in how this app was built.

 

A Step Toward a More Sustainable Food Ecosystem

This app represents a shift toward:

  • Fairer food delivery

  • Direct digital relationships

  • Sustainable restaurant growth

  • Transparent customer experiences

It’s not about doing more.
 It’s about doing what already works — better.

 

Contact Grey Matter Technology for all of your enterprise solutions.

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